Purchasing a domain name from Hover turned out to be a frustrating experience. After finding the ideal domain, I completed the transaction, and my card was charged, but instead of confirmation, my account was mysteriously locked. The domain I paid for remained publicly available, meaning anyone else could still purchase it while I was left without access or control over it.
Attempting to resolve the issue with Hover’s support team was nearly impossible. Reaching out through their official support channels led to slow or no responses. I was left feeling stranded, with no clear way to access my purchase or request a refund, which would be expected from any reputable service provider. It felt like Hover lacked even the most basic customer support infrastructure needed to address these kinds of issues.
Moreover, despite not receiving the domain I paid for, the charge remained on my credit card. There was no proactive follow-up from Hover’s side, and no accessible means for me to get clarity on what happened. The entire process felt opaque and discouraging, especially since domain registration is supposed to be a straightforward service.
Hover may have been recommended for simplicity, but in my case, it fell short on both reliability and transparency. If you’re looking for a hassle-free domain registration experience, I’d advise looking into other providers before choosing Hover. This experience has been a clear lesson in why customer service is just as important as the product itself.
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